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5 tips for building a successful rewards program
The fifth post in SmartBrief’s Spotlight on Customer Service series is brought to you by First Data, a global leader in electronic commerce and payment processing. Read First Data’s case study on how...
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This week's most clicked
A major difference between geniuses and the rest of the population; how to shoot down ideas without using the word “no”; and a rendition of Don McClean’s “American Pie” by Grand Rapids, Mich. It’s all...
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It doesn't matter how, but you always need to thank your customers
SmartPulse — our weekly nonscientific reader poll in SmartBrief on Small Business — tracks feedback from small-business owners. We run the poll question each Thursday in our e-newsletter. Last week, we...
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6 customer service strategies to boost your business
SmartBrief’s Spotlight on Customer Service is brought to you by First Data, an electronic commerce and payment processing company. This installation concludes our series. Be sure to take a look at all...
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